Shipping policy
Thank you for shopping with Shea Scoops!
Each Shea Scoops bundle is thoughtfully hand-curated and carefully packed to create a fun and unique unboxing experience. Because every scoop is assembled specifically for your order, please allow time for us to prepare your package before it ships.
Processing Time
Orders are typically processed within 2-3 business days (Monday through Friday, excluding weekends and holidays).
During new product launches, promotions, holidays, or periods of high volume order, processing times may slightly increase. If a significant delay occurs, we will notify you using the email address provided with your order.
Shipping Time
Once your order has been shipped, please allow approximately 7-10 business days for delivery within the (domestic) United States.
Delivery times are estimates and may vary depending on your location (domestic and international), weather conditions, holidays, and shipping carrier delays.
Shipping Rates
- Flat Rate Shipping: $9.99 (domestic United States)
- International Shipping: Varies and calculated at Checkout
- Free Shipping on orders of $120 or more (domestic United States only)
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package's journey.
Incorrect Shipping Address
Please verify that your shipping address is correct before placing your order. Shea Scoops is not responsible for delays or additional shipping charges due to incorrect or incomplete addresses entered at checkout.
Lost, Delayed, or Stolen Packages
Once your package has been accepted by the shipping carrier, Shea Scoops is not responsible for carrier delays, lost packages, or packages marked as delivered. If an issue arises during transit, we are happy to help you work with the shipping carrier to resolve the matter.
Questions
If you have any questions about your order or shipping, please contact us at info@sheascoops.com.