Refund policy
Refund & Return Policy
At Shea Scoops, every order is thoughtfully hand-curated using a unique assortment of products selected specifically for the scoop bundle you purchase. Because each bundle contains curated items and is assembled specifically for each order, all sales are final.
Returns & Exchanges
We do not accept returns, exchanges, or cancellations once an order has been placed.
Refunds
Refunds are not offered for:
- Change of mind
- Personal preference regarding the curated item selections
- Duplicate gifts
- Incorrect product expectations when the listing accurately describes the scoop bundle.
- Shipping delays caused by the carrier after your package has been shipped.
Damaged or Incorrect Orders
If your order arrives damaged, or you receive the wrong scoop bundle, please contact us within 5 days of delivery at info@sheascoops.com.
Please include:
- Your order number
- Photos of the shipping box
- Photos of the damaged item(s) or incorrect bundle
We will review each claim and, if approved, will provide an appropriate solution, which may include a replacement item, replacement scoop, store credit, or another resolution at our discretion.
Lost Packages
Once an order has been accepted by the shipping carrier, Shea Scoops is not responsible for carrier delays, lost packages, or packages marked as delivered. If your package is lost in transit, we will gladly help you file a claim with the shipping carrier.
Questions
If you have any questions about your order, we're happy to help. Please contact us at info@sheascoops.com.